At PUNTOGAP, we are committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains how we collect, use, store, and protect personal information obtained through our website https://www.puntogap.com (the "Site").
Personal data processing is carried out in accordance with Law No. 25.326 on Personal Data Protection of the Argentine Republic and other applicable regulations.
1. Data Controller
PUNTOGAP
Privacy contact email: privacidad@puntogap.com
PUNTOGAP is responsible for the database where personal data collected through the Site is stored.
2. Information We Collect
We may collect the following personal information when you use our Site or services:
2.1. Data provided directly by the user
- Name and surname
- Email address
- Contact phone number
- Demographic information
- Data necessary to process orders, deliveries, and billing
2.2. Automatically collected data
- IP address
- Browser type
- Pages visited and time spent
- Cookies and similar technologies (see section 8)
The user will be clearly informed in each form if the requested data is mandatory or optional, as well as the consequences of not providing it (for example, inability to process an order).
3. Purposes of Processing
Personal data is used for the following purposes:
- Service provision: manage your registration, process orders, make deliveries, and issue billing.
- User support: respond to queries, requests, or claims.
- Product and service improvement: internal analysis, statistics, record keeping.
- Commercial communications: send newsletters, promotions, and offers (only with your prior consent).
- Legal compliance: meet requirements from competent authorities or comply with current regulations.
4. Legal Basis for Processing
According to Law 25.326:
- Data processing for service provision purposes is based on the contractual relationship with the user.
- Commercial communications and other non-essential processing are performed only with free, express, and informed consent, which may be revoked at any time.
- Certain processing may be carried out to comply with legal or administrative obligations.
5. Recipients and Data Transfer
PUNTOGAP does not sell or transfer personal data to third parties without the user's express consent, except by judicial requirement or legal obligation.
However, we may share data with service providers acting as data processors, such as:
- hosting services,
- mailing platforms,
- payment processors,
- logistics or delivery services.
These third parties will process data exclusively according to PUNTOGAP's instructions, under strict confidentiality clauses.
International Transfers
In the event that data is stored or processed outside the Argentine Republic, PUNTOGAP will ensure that the receiving country offers adequate levels of protection, or will request the user's express consent, pursuant to Article 12 of Law 25.326.
6. User Rights (ARCO)
The holder of personal data may exercise the following rights at any time:
- Access: know what data we have and how we process it.
- Rectification: request correction of inaccurate or incomplete data.
- Cancellation / Suppression: request the deletion of your data when appropriate.
- Opposition: oppose the use of your data for certain purposes, such as marketing.
- Revocation of consent: withdraw your previously granted consent.
To exercise these rights, the user may contact privacidad@puntogap.com indicating their full name and details of the request.
The exercise of these rights is free of charge.
7. Data Retention
Personal data will be kept only for the time necessary to fulfill the corresponding purposes:
- Account data: while the account remains active.
- Commercial and billing data: in accordance with legal retention periods.
- Marketing data: until the user withdraws their consent.
Subsequently, the data will be securely deleted or anonymized.
8. Cookies and Similar Technologies
The Site uses its own and third-party cookies to:
- analyze traffic,
- recognize the user,
- improve the browsing experience,
- facilitate future access.
The user can accept, reject, or delete cookies from their browser settings. Deactivating cookies may affect the functioning of some features of the Site.
In case of using third-party tools (such as Google Analytics), the user will be clearly informed and links to their policies will be included.
9. Links to Third-Party Sites
The Site may contain links to third-party websites. PUNTOGAP does not control nor is responsible for the privacy policies or data handling of such sites.
We recommend the user review the privacy policies of each external site they visit.
10. Information Security
We implement technical and organizational measures to protect personal data, such as:
- encrypted transmission via SSL/TLS,
- firewalls and intrusion prevention systems,
- restricted access to authorized personnel,
- permanent monitoring and updating of systems.
However, no system is completely secure; therefore, the user must adopt reasonable measures to protect their information.
11. Minors' Data
The Site and PUNTOGAP services are not directed at minors under 18 years of age. We do not knowingly collect data from minors. If a minor sends personal data without authorization, we request immediate contact at privacidad@puntogap.com to proceed with its deletion.
12. Supervisory Authority
The data holder has the right to file a complaint or claim with the supervisory authority:
Agency for Access to Public Information (AAIP)
Website: https://www.argentina.gob.ar/aaip
Address: Av. Pres. Roque Sáenz Peña 832, CABA.
13. Changes to this Policy
PUNTOGAP may modify this Privacy Policy at any time. When this occurs, the effective date will be updated and, if the changes are substantial, the user will be notified via email or a prominent notice on the Site.
14. Applicable Law and Jurisdiction
This Privacy Policy is governed by the laws of the Argentine Republic. In the event of any controversy, the parties submit to the competent courts of PUNTOGAP's legal domicile, expressly waiving any other jurisdiction.
Contact
For inquiries related to this Privacy Policy or personal data processing, you can contact us at: